Schedule & Agenda

November 9 – 12, 2026

Scottsdale, AZ

Hilton Scottsdale Resort & Villas

Nearby Alternatives for Overnight Lodging

Monday, November 9th

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1:00PM – 1:30PM – Registration

1:30PM – 1:40PM – Welcome

1:40PM – 2:00PM – Introductions – GOATS, Sponsors & Special Guests

2:00PM – 2:05PM – “Our Why”

2:05PM – 2:10PM – Newton’s Law of Motion and How it Pertains to Them

2:10PM – 3:15PM – Let’s Get to Know Each Other Exercise

3:15PM – 3:25PM – Break

3:25PM – 3:45PM – Team Name Exercise

3:45PM – 4:10PM – Famous GOATs in History and What They Have in Common

4:10PM – 4:15PM – Rules to Get the Most from These 3 Days

4:15PM – 5:00PM – Game Changing Idea

6:00PM – 8:00PM – Dinner at Hotel

Tuesday, November 10th

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7:30AM – 8:00AM – Breakfast

8:00AM – 10:00AM – How to Think + Solve Problems

10:00AM – 10:15AM – Break

10:15AM – 12:00PM – How to Think and Solve Problems

12:00PM – 1:00PM – Lunch

1:00PM – 3:00PM – How to Be a Great Implementor

3:00PM – 3:15PM – Break

3:15PM – 4:00PM – How to Be a Great Implementor

4:00PM – 4:45PM – Game Changing Idea

6:00PM – 8:00PM – Offsite Group Dinner at Blanco Cocina + Cantina (6166 N Scottsdale Rd #601, Scottsdale, AZ 85253)

A short walk from the hotel. For safety just cross Scottsdale Road at the light ( intersection of Lincoln and Scottsdale)

Wednesday, November 11th

Sponsored By:

7:30AM – 8:00AM – Breakfast

8:00AM – 10:00AM – Leadership & Communication Skills + Building Culture

10:00AM – 10:15AM – Break

10:15AM – 11:15AM – Leadership & Communication Skills + Building Culture

11:15AM – 12:00PM – High Performers Take Ownership

12:00PM – 1:00PM – Lunch & OPTIMUS Presentation

1:00PM – 2:00PM – Service Tech and Sales Excellence

2:00PM – 3:00PM – Being a Better Operator and What You Need to Know About Running a Business

3:00PM – 3:15PM – Break

3:15PM – 4:00PM – Being a Better Operator and What You Need to Know About Running a Business

4:00PM – 4:45PM – Game Changing Idea and Exercise

6:00PM – 8:00PM – Offsite Group Dinner at Paul Martin’s American Grill (6186 N Scottsdale Rd, Scottsdale, AZ 85253)

A short walk from the hotel. For safety just cross Scottsdale Road at the light ( intersection of Lincoln and Scottsdale)

Thursday, November 12th

Sponsored By:

7:30AM – 8:00AM – Breakfast

8:00AM – 8:45AM – Game Changing Idea

8:45AM – 10:00AM – Being a Better Operator and What You Need to Know About Running a Business

10:00AM – 10:15AM – Break

10:15AM – 10:45AM – The Customer Journey Over the Phone & in the Home

10:45AM – 12:00PM – Being a Better Operator and What You Need to Know About Running a Business

12:00PM – 12:30PM – Lunch

12:30PM – 12:45PM – Wrap-Up

12:45PM – 1:00PM – Lead GOATS Voting in Teams & Award Ceremony

1:00PM – 1:15PM – Presentation of GOAT Graduation Certificate

1:15PM – 1:45PM – Attendee Survey, Group Picture & Mingle

Optional

2:00PM – 3:00PM – Virtual Tour of Parker & Sons & In-Person Parker & Sons Leadership Q&A

3:00PM – 5:30PM – Free Time

5:30PM – 7:30PM – Celebration Dinner at Hotel

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March 23 – 26, 2026

Scottsdale, AZ

Hilton Scottsdale Resort & Villas

Nearby Alternatives for Overnight Lodging

Monday

1:00PM – 1:30PM – Registration

1:30PM – 4:30PM – Welcome, Introductions, Book Review and Talking GOATS

4:30PM – 5:00PM – Game Changing Idea and Exercise

6:00PM – 8:00PM – Group Dinner at the Hotel on the Sierra Loggia Patio

Tuesday

7:30AM – 8:00AM – Continental Breakfast

8:00AM – 12:00PM – How to Think + Solve Problems

12:00PM – 1:00PM – Lunch

1:00PM – 4:00PM – How to Be a Great Implementor

4:00PM – 5:00PM – Game Changing Idea and Exercise

6:00PM – 8:00PM – Offsite Group Dinner at Blanco Cocina + Cantina (6166 N Scottsdale Rd #601, Scottsdale, AZ 85253)

A short walk from the hotel. For safety just cross Scottsdale Road at the light ( intersection of Lincoln and Scottsdale)

Wednesday

7:30AM – 8:00AM – Continental Breakfast

8:00AM – 12:00PM – Being a Better Operator and What You Need to Know About Running a Business

12:00PM – 1:00PM – Lunch

1:00PM – 2:00PM – Being a Better Operator and What You Need to Know About Running a Business

2:00PM – 4:00PM – Leadership & Communication Skills + Building Culture

4:00PM – 5:00PM – Game Changing Idea and Exercise

6:00PM – 8:00PM – Group Dinner at Fleming’s Prime Steakhouse & Wine Bar (Located at the hotel)

Thursday

7:30AM – 8:00AM – Continental Breakfast

8:00AM – 11:30AM – Leadership & Communication Skills + Building Culture

11:30AM – 12:30PM – Game Changing Idea and Exercise

12:30PM – 2:00PM – Lunch, Wrap-up, GOAT Awards/Graduation

We hope you can stay for the remainder of the experience, but those needing to get home can leave at 2pm. Flight departures at/after 3:30pm are normally safe, if carrying on, as the airport is just a 20-25 minute drive from the hotel and security is normally very quick.

Optional

2:00PM – 4:30PM – Tour of Parker & Sons (onsite + virtual)

Meet outside the lobby of the hotel for shuttle pickup

5:30PM – 8:30PM – Offsite Group Dinner at Fogo de Chao Brazilian Steakhouse (6300 N Scottsdale Rd, Scottsdale, AZ 85253)

A short walk from the hotel. For safety just cross Scottsdale Road at the light ( intersection of Lincoln and Scottsdale)

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